Touchme Privacy Policy

Last Updated: August 07, 2026

We understand you care about how your information is handled. Below are the questions we expect you'd ask — and our candid answers.

I. What Information Do You Gather About Me?

Account and profile data

When you register for Touchme, we receive the following from you:

• Email address — for login verification and important notices;
• Nickname — how you appear to others on the Platform;
• Profile photo — helps other users recognize you;
• Gender — used for matching preferences;
• Date of birth — to verify you meet the minimum age requirement of 18;
• Region — for location-based feature recommendations;
• Bio, interests, and any other profile details you freely provide.

Device technical parameters

To ensure the App runs smoothly across various phones and to diagnose compatibility issues, your device automatically reports:

• Device model (e.g., Samsung Galaxy S24, iPhone 15 Pro);
• Operating system version;
• Screen resolution and pixel density;
• Battery level (used to decide whether to pause background sync to save power);
• IP address and network type (WiFi or cellular);
• System language and timezone settings.

Usage and behavioral data

Every interaction you have with the App may be anonymously logged for analysis and improvement:

• Login timestamps and session duration;
• Which feature buttons you tap (matching, chat, profile, etc.);
• How long you spend on each screen;
• Search queries you enter;
• Successful friend matches and interaction frequency;
• Reports you file and feedback you submit.

Payment-related information

If you purchase a membership or virtual items, note: the payment itself is not processed by us. Google Play Billing handles the entire payment chain. We never touch, let alone store, your bank card number, payment passcode, or SMS verification code. We only receive a notification from Google Play that a transaction succeeded or failed, solely to provision the service you paid for.

II. What Do You Do With All This Information?

Each category of data serves a specific, clearly defined purpose — we never repurpose it beyond these uses:

• Ensuring service availability — without device and account data, core features like matching and chat simply cannot function;
• Improving your experience — understanding user preferences lets us refine recommendation algorithms, streamline navigation, and boost match quality;
• Security and risk control — behavioral analysis detects fake registrations, fraudulent accounts, spam, and anomalous logins, keeping the community safe;
• Customer support — when you encounter a problem, we can pull relevant logs to quickly diagnose and resolve it;
• Legal compliance — responding, within the minimum necessary scope, to lawful requests from law enforcement or statutory obligations.

III. Is My Information Sold to Third Parties?

No. We do not sell users' personal information. Full stop.

Your data is shared only under these limited circumstances:

• With your permission — e.g., when you choose to sign in via a third-party account such as Google;
• Technical service providers — we use Google Analytics (Firebase) for usage statistics, Facebook SDK for social sharing, Cloudinary for image storage, and OneSignal for notifications. These providers may access certain data strictly to fulfill their function and are contractually barred from using it for their own purposes;
• Legal obligations — in response to court subpoenas, law enforcement investigation orders, or mandatory regulatory requirements;
• Emergency protection — to stop an ongoing fraud attack, prevent physical harm, or ensure Platform survival;
• Corporate changes — if Touchme undergoes a merger or asset transfer, user data will be transferred as part of those assets, with the recipient obligated to maintain protections no less stringent than this Policy.

IV. Where Is My Data Stored, and Is It Secure?

We employ a multi-layered, industry-standard security architecture:

• Transmission layer — TLS 1.3 encryption site-wide; all network requests travel over HTTPS and cannot be intercepted;
• Storage layer — databases use AES-256 encryption at rest; even if physical drives are stolen, content remains unreadable;
• Management layer — the principle of least privilege applies; only a minimal number of core operations staff can access production environments, and every action is logged and auditable;
• Audit layer — quarterly security assessments combining automated vulnerability scanning with third-party penetration testing;
• Personnel layer — all employees sign confidentiality agreements and undergo regular data security training.

As for retention: data is kept while your account is active. After you request deletion, a 30-day grace period applies, after which data is deleted or anonymized. Where the law requires longer retention (e.g., financial transaction records), data is kept for the mandated period.

V. What Rights Do I Have?

Under applicable personal information protection laws, you hold the following rights, exercisable via the in-app "Settings → Account Management" path or by emailing us:

• Right of access — see what information we hold about you at any time;
• Right to rectification — correct inaccurate or incomplete data;
• Right to erasure — request deletion of specific personal information;
• Right to account deletion — permanently close your entire account;
• Right to withdraw consent — revoke previously granted consent for specific processing at any time;
• Right to data portability — obtain a copy of your personal data.

We will respond to all requests within 30 days. Contact: service@touchme-chat.com

VI. Can Minors Use Touchme?

No. Touchme is a social platform designed exclusively for adults. Every user must be at least 18 years old. We never knowingly gather personal information from minors. If, due to a user misrepresenting their age or other unforeseen circumstances, we obtain a minor's data, it will be deleted immediately upon verification and the associated account banned.

For more on child safety, see the Touchme Child Safety Standards.

VII. What Third-Party Services Are Involved?

To enable certain features, we integrate these third-party services:

• Google Analytics (Firebase) — app usage statistics and crash reporting;
• Facebook SDK — content sharing and ad campaign measurement;
• Cloudinary — cloud storage and compression for user-uploaded images;
• OneSignal — push notifications for matches and messages.

Each of these third parties acts as an independent data controller and is governed by its own privacy policy. We encourage you to take a moment to review them.

VIII. Will This Privacy Policy Change?

Yes. Product iterations, new legal requirements, or shifts in the regulatory environment may prompt updates. Revised policies will be published through in-app announcements and the official website. If changes materially affect your rights, we will notify you in advance via pop-up or email.

IX. Contact Us

App Name: Touchme

Developer: Filandou

Address: KENNETH RYAN-CODY OVERSTREET
2022 Sherry's Ln Perkins - 30442-8516, United States (US)

Email: service@touchme-chat.com

Account Deletion Portal: https://www.touchme-chat.com/